FAQ

1. What payment method is accepted?

 
As a buyer the main options to pay for the manual you purchased are:

PayPal
Credit or debit card

 You can pay securely through PayPal, won’t receive sensitive financial information like your credit card or bank account number.

Paypal is our preferred method of Payment and it is the most secure way for you to pay for your products.

We also accept the below credit card:

✔ Visa
✔ MasterCard
✔ American Express
✔ Other International recognise credit card

 Our payment solution aims to accept as many credit cards as possible.



2. How much does shipping cost?

We do not charge for shipping as all orders are sent electronically through email within 10 to 15 hours.




3. How long will it take after I made a purchase to receive my order?

Once you purchased a manual from our website – xpertsManual you will immediately received an automatic email with subject ” Your order has been received!” which will contain your order number and the detailed transaction.

However, due to time difference there might be some delay from our side to share the manual. We will always provide the manual within a maximum of 12 hours after your purchase.

You should received an email with subject “Download link ” where we provide you with the download link of the manual.

NOTE: In case we received a bounce back from your email we will send you the manual to your Paypal email. If both email are incorrect we will wait for you to contact us.

Delivery times are based on the date of order and the manual are sent within a maximum of 1 business day.



5. I can't find my order confirmation email ?

Check your Spam, Junk or Promotions folder (or even the deleted items folder) as you are likely to find your confirmation emails in one of these folders.

This is a common query that we receive from customers who have Gmail, Yahoo, Hotmail, AOL and similar POP email accounts.

Why? Because these email accounts often have an automatic spam filter that hides emails sent from any retail website.

If you have checked these folders and it is still missing, please contact us and we will be happy to help.




6. My order has not arrived within 24 hours?


We send all eBooks to the email address you provide us, so check your email to ensure that the email address is correct.

When the address you have provided us is incorrect you need to inform us of your correct email address and we will be re-sent the manual to the correct address.




7. In what format are the manuals sent ?


All manuals are in PDF & Zip format. You can open them on your Desktop, Laptop, Tablet or Mobile.

Further to that all manuals are fully zoomable and can be printed without restrictions.

If you are having any technical difficulties either opening or downloading the manuals you purchased. Please contact us with your Order ID we will be happy to assist you.




8. l am unable to download the manual?


Usually when the size of the manual is greater than 10MB we will send you a download link (Dropbox & mega ) to download the manual. In case you are you are having trouble opening or downloading the manual please follow the below step:

Step 1: Open your browser in incognito/private mode (Chrome or Firefox) Note: If there are multiple files and you would like to download all at once, Only Step 1 and Step A & B are applicable (Scroll below)

To do so right click on your browser icon in the taskbar and click on either “New incognito window” for Chrome or “new private window” for Firefox.




9. My download failed or I am unable to access the link provided ?

 

Please send us an email at xpertsmanual@gmail.com and we will provide you an alternative link with another storage provider.